Privacy Policy

Last updated: September 29, 2026

枫尚国际 (MapleUp) respects your privacy. This policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, place an order, or contact us.

Information We Collect

• Contact and delivery details, including name, email, telephone number, and shipping address.
• Order and transaction information, including items, quantity, payment status, referral code, and customer service history.
• Technical information such as IP address, browser, device information, and cookies where used.
• Information you voluntarily provide in messages or return requests.

How We Use Information

We use personal information to process payments and orders, arrange cross-border delivery, provide customer service, prevent fraud, maintain business and tax records, improve the website, and meet legal or regulatory obligations. We limit collection and use to purposes that are reasonable and identified.

Service Providers and Cross-border Processing

We may share only the information needed with payment processors, shipping carriers, technology providers, professional advisers, and authorities where legally required. Because orders are shipped from Canada to China, recipient and shipment details may be processed in more than one country and subject to local laws. We do not sell personal information.

Payment Information

Payment information may be collected and processed directly by the payment provider selected at checkout. MapleUp does not receive or store full bank-card credentials when payment is handled on the provider’s secure system. The provider’s own privacy terms may also apply.

Retention and Safeguards

We retain personal information only as long as reasonably necessary for the stated purposes or as required by law. We use reasonable administrative, technical, and organizational safeguards; however, no online transmission or storage method can be guaranteed completely secure.

Your Choices and Rights

You may ask to access or correct your personal information, withdraw consent where applicable, or raise a privacy concern. Some information must be retained to complete an order or meet legal obligations.

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